Beginning winter quarter 2017, WCC students will have new ID cards. Distribution of new Orca Cards for current and new students will begin Tuesday, Dec. 27, 2016, and will continue weekdays through Jan. 18, 2017.
To receive a new card, currently enrolled students must present a form of personal identification, e.g. driver’s license, and their old ID card at the Orca Card distribution tables on the second floor of the Syre Student Center between 8 a.m. and 5 p.m. Monday-Friday. New students need to present a form of personal identification only. Hours will be extended to 7:30 p.m. on Jan. 4, 5, 9, 10, 17 and 18. There will be extra staffing and information tables at special Jan. 3-5 Welcome Back events in Syre. After Jan. 18, students who need new cards or replacement cards should visit Student Life, room 208, Syre Student Center.
Orca student ID cards have an embedded microchip that allows access to the following services, which are included in the fees students pay each quarter:
- Access to the Student Recreation Center equipment and services
- Door access to classrooms and labs
- Purchases at vending machines
- Copy/print jobs at campus printers and copy machines (pre-loaded $15 a quarter)
- Checking out library books and other materials at the WCC Library
- Purchases at the WCC Bookstore (if funds are deposited)
- Purchases at on-campus food service locations (if funds are deposited)
- Admission to sporting and other events at WCC
- NEW Beginning Jan. 4, 2017, the WCC student ID card provides unlimited, pre-paid access to local WTA bus service
Unlimited WTA bus service
Beginning winter quarter 2017, Orca Cards will include unlimited, pre-paid access to local bus service for currently enrolled WCC students as a result of the student-initiated, student-approved fee of $20 per quarter. Students overwhelmingly supported this initiative, saving Whatcom students 50% on comparable bus passes each quarter.
Students will be able to ride the bus at no additional charge (beyond the $20/quarter fee) beginning the first day of winter quarter (Jan. 4, 2017), by presenting their new Orca Card to the bus driver. Once technology is in place, students will simply tap their card at the fee box on the bus. WTA drivers will assist students with questions. For information regarding WTA bus service, visit ridewta.com.
The new Orca cards will be free if you are a new student and/or have not yet received an Orca Card or if you are a current student with an Orca Card. Current students will need to turn in their old cards in order to receive a new card. Replacement fees may be assessed otherwise.
What damages an Orca Card?
Below is a list of common actions that can damage the chip inside the card or otherwise render it unreadable:
- Putting the card through the washer and/or dryer
- Exposing the card to extreme heat
- Punching a hole or slot in the card
- Using the card as an ice scrapper for the windows of your vehicle
- Bending or twisting the card
- Exposing the card to chemicals
Where can I see my transactions and balance?You can obtain a receipt every time you make a deposit to your Orca Card. You will also receive a receipt of your transaction every time you use your account or use your Orca Card account at one of the POD (Place of Deposit) terminals. You may also go online to view up to 30 days of transaction history.
What if there is an error on my account?
Each time you use your Orca Card, you have the ability to display your balance. If an error or discrepancy is discovered on your Orca Card account, you must notify the office of student life and development immediately to resolve the issue at 360.383.3007 or email StudentLife@whatcom.ctc.edu.
If you fail to notify the office of student life and development within 10 days after the statement was mailed or given to you, and it can be proven that properly informing the office of student life and development would have prevented further unapproved use of your Orca Card account, the money lost after the 10 days may not be credited to your Orca Card account. If a valid reason, such as a long trip or hospital stay, kept you from notifying the office, the time period may be extended.
Are there limits to the Orca Card?
There are no limits on the number of transactions on your Orca Card account. However, the dollar amount of your transactions may not exceed your current Orca Card account balance. Overdrafts are not possible. The maximum balance you may carry on your Orca card account is $1,000.
Student accounts will be deactivated after four quarters of non-use. All inactive Orca Card account balances will be held by WCC for at least two years. During this period, cardholders may request a refund of their balance. After two years, balances held will be turned over to the State of Washington as unclaimed property. Unclaimed property can be retrieved indefinitely by contacting the Washington State Department of Revenue office at 800.435.2429.
How can I get my remaining Orca Card balance?
Orca card account balances may be refunded upon written request only after a student has withdrawn from Whatcom. The request must include your name and Orca Card account number (student or employee ID number), along with a current mailing address. You can stop by the business office, Laidlaw Center 141, and complete a refund form or send an email to email@example.com from your WCC email account. All refunds are processed by check and will be issued within 10 business days of receipt of the written request. Account balances of less than $25 will not be refunded. If there are charges on an existing student's account, they must be paid before refunds are issued. Cash refunds or withdrawals are not permitted.
The Orca Card debit account program reserves the right to make appropriate and agreed upon adjustments or corrections to the amounts assigned to each card. Any such adjustment or correction will be fully disclosed in the cardholder’s transaction summary.
Do employees get an Orca card?All WCC employees should obtain an ID card from the office of student life and development. Staff ID cards can be used for door access to classrooms and labs, to check out library books and other equipment, attend sporting and other events at WCC, and when the proper funds are deposited, make campus purchases and access the Student Recreation Center. Staff ID cards do not include free access to local WTA bus service. If employees have questions about their ID cards, they should contact Human Resources at 360.383.3400 or firstname.lastname@example.org.
What do I agree to when I use my Orca Card?By using the Orca Card, students agree that they understand the intended uses of the card. They also understand the intended purpose of this card, its limitations and the restrictions upon which this card has been issued and agree to ALL its terms and conditions. Students agree to surrender the card to the College if the card is used in a way that is deceitful, illegal or for a purpose other than what was agreed to when the card was issued. Students also agree to the terms and conditions outlined on this page, or in the office of student life and development.
I have been admitted to Whatcom. Can I get my Orca Card?
You must be registered for at least one class at WCC in order to obtain an Orca Card. It typically takes 24-48 hours after registration for your information to be submitted into the Orca Card system. After that time, please stop by the office of student life and development to get your Orca ID Card.
If I am only taking online classes, do I need an Orca card?
We recommend that every student has an Orca ID Card. Although you may not use it very often, the card may come in handy if you need to visit the computer lab, library or attend an event on campus. Plus you have access to WTA bus service as part of your paid tuition and fees.
What if my card is lost, stolen or damaged?
The Orca Card is the property of Whatcom Community College. It is the student's responsibility to properly care for it.
- If the card is lost or stolen, a $15 replacement fee will be charged.
- If the card is damaged, it will be replaced free of charge one time if the damaged card is presented to the office of student life and development.
- Additional replacements due to external damage will be charged at a rate of $15.
If you believe your Orca Card has been lost or stolen, you must immediately inform the office of student life and development. You may contact them by phone at 360.383.3007 or by email at StudentLife@whatcom.ctc.edu. After proper ID verification, the Orca Card can be suspended until it is found or replaced. If it is outside normal business hours, you may also deactivate your card by accessing your MyWCC account online. If you are able to prove that your card has been stolen by providing the office of student life and development with a police report, they will issue you one free replacement card.
How do I deposit funds on my Orca Card?Deposits may be made online via MyWCC with a credit card (Visa and MasterCard) or with cash at the POD (Place of Deposit) stations located in Heiner Center and Syre Student Center. Parents and friends can make guest deposits to a student's account using the Orca Card guest deposit feature, which enables them to deposit money into a cardholder's Orca cash, bookstore, or dining dollars account. A parent or guest will need to enter the student's nine-digit Whatcom student ID number and the student's last name to complete the process. The student has to have logged into their MyWCC account at least once before you will be able to make a deposit as a parent or guest. Funds are immediately available for deposits made by credit card or cash. Positive balances that remain on Orca Card accounts roll over to the next term or year. Orca Card account balances are non-interest bearing and there are no charges for using your Orca Card debit account. Cash withdrawals or refunds from active Orca Card accounts is not permitted.
Is personal information stored on my Orca Card?
No personal information is stored on the Orca Card. Unless otherwise required by law, the office of student life and development may not disclose information to third parties about your account or the transfers you make. The following exceptions may apply:
- Where it is necessary for completing transfers;
- In order to verify the existence and condition of your account for a third party;
- If the office of student life and development receives written permission from the Orca Card holder;
- In order to comply with government agencies or court orders or to respond to any other compliance requirement.
WCC is committed to ensuring compliance with the WCC electronic information policy on personally identifiable information.