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Program outcomes will vary, depending on which business pathway you're on.

Office administration

As a result of completing the office administration certificate, you should be able to:

1. Manage the front office environment.
2. Collaborate with customers and employees.
3. Manage scheduling of resources and people.
4. Manage and organize files and paper files.
5. Use technology and software programs.

Office administration - logistics

As a result of completing the office administration - logistics certificate, you should be able to:

1. Use terminology related to import, export, logistics and global trade.
2. Manage the life cycle of logistics documents.
3. Establish front office work related priorities, using decision making techniques.
4. Explain the significance of cultural issues related to business and customer relationships.
5. Apply professional ethics principles as they relate to the business of logistics.